Payment Methods:
Felix Potin accepts all major credit cards including American Express, Discover Card, MasterCard, Visa and Paypal.
Sales Tax:
Local and state sales tax will be collected if your recipient’s mailing address is in Arizona, California, Colorado, Florida, Illinois, Nevada, New Mexico, New York, Ohio, Oklahoma, Texas or Virginia.
Service Charges and Shipping Rates
You can contact our customer service for exact quote on service charges and shipping rates.
Coupon codes
To use a coupon code, have the code ready as you proceed through checkout. On the Billing Page, enter the
code carefully into the box that says “Have a coupon?”.
Note that certain items are not eligible for promotion codes. These will be marked clearly “Coupon Codes are not valid for use on this product”.
What Happens After You Place an Order
When your order is placed on the web site, you will see a confirmation page, which will have an online order confirmation number on it. This is the confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Felix Potin. You will also receive an email confirmation once your order has been received by Felix Potin. If there are any problems with your order, one of our customer service associates will contact you by phone or e-mail.
Cancelling an Order
If your order is presently en route, has already been prepared, shipped or is delivered, we are unable to cancel it. Food produts are perishable and can not be sent back.
If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just e-mail us and an agent will answer as soon as possible.
